MINNEAPOLIS \u2013 DECEMBER 10, 2015 \u2013\u00a0Calabrio<\/a>, a leading provider of customer engagement and analytics technology, today announced that\u00a0Gartner, Inc<\/a>. has for the first time, positioned the company as a Leader in the\u00a0December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.<\/a><\/p>\n \u201cOur customers have been our oracle of innovation and the greatest source of motivation in getting us where we are today,\u201d said Calabrio CEO Tom Goodmanson. \u201cWe\u2019re proud of the progress we\u2019ve made over the past eight years and now being named a Leader in this Gartner\u2019s Magic Quadrant we feel shows how dedicated our employees have been to meeting the needs of our customers. And this is only the beginning, we\u2019re continuing to innovate and evolve our technology to accelerate our customers\u2019 growth \u2014it\u2019s the core of our own growth strategy.\u201d<\/p>\n \u201cAs the market matures, we are placing greater emphasis on solution integration\/unification and the number of WFO customers (including reference customers) using the entire suite,\u201d wrote report authors and Gartner Research Directors Jim Davies and Sorell Slaymaker. \u201cEmbedded analytics has grown in importance, as has the pursuit of a clear strategy for providing mobile functionality to agents, supervisors and managers. The ability to support both on-premises and WFO-as-a-service deployments is also key.\u201d<\/p>\n This year marks the eighth year Calabrio has been included in the Magic Quadrant and the first year they are named in the \u201cLeaders\u201d quadrant. We believe the company\u2019s recent success is in part due to its support for more contact center platforms. Its comprehensive suite, Calabrio ONE\u00ae, continues to expand and mature, and the company has continually won large deals\u2014the largest of which has 30,000 seats.<\/p>\n Released annually, this influential market study evaluates vendors based on their completeness of vision and ability to execute. According to Gartner, \u201cLeaders\u201d in the WFO market \u201cprovide functionally broad and deep WFO solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexities, and they have broad industry coverage. Their revenue is strong and new references are readily available.\u201d Gartner\u2019s Customer Engagement Center Workforce Optimization Magic Quadrant analyzes the evolution of customer experience management strategy and technology, and looks at how businesses can best evaluate and select solutions.<\/p>\n Download this year\u2019s report\u00a0here<\/a>.<\/p>\n ABOUT THE MAGIC QUADRANT ABOUT CALABRIO<\/p>\n Calabrio<\/a>\u00a0is a customer engagement software company that provides analytic insights that catalyze growth through customer service contact centers. The\u00a0Calabrio ONE\u00ae<\/a>\u00a0software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.<\/p>\n Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Positioning based on completeness of vision and ability to execute MINNEAPOLIS \u2013 DECEMBER 10, 2015 \u2013\u00a0Calabrio, a leading provider of customer engagement and analytics technology, today announced that\u00a0Gartner, Inc. has for the first time, positioned the company as a Leader in the\u00a0December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. \u201cOur customers have […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-3609","post","type-post","status-publish","format-standard","hentry","category-portfolio-company-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/splitrock.com\/index.php?rest_route=\/wp\/v2\/posts\/3609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/splitrock.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/splitrock.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/splitrock.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/splitrock.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3609"}],"version-history":[{"count":0,"href":"https:\/\/splitrock.com\/index.php?rest_route=\/wp\/v2\/posts\/3609\/revisions"}],"wp:attachment":[{"href":"https:\/\/splitrock.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/splitrock.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/splitrock.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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